Return Policy

At Yjyjgroup, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.

1. Return Window

You may return eligible items within 30 days of receiving your order for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging.
You must provide proof of purchase (e.g., order number or receipt).
Certain items such as customized products, clearance items, and gift cards are non-returnable.

3. How to Start a Return

To initiate a return, please contact us at contact@yjyjgroup.com with:

Your order number
The item(s) you wish to return
Reason for the return

Once your return is approved, we’ll send instructions and the return address.

4. Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping costs are non-refundable, unless the return is due to our error (e.g., damaged or wrong item).

5. Exchanges

If you’d like to exchange an item (e.g., different size or model), please mention this in your return request. Exchanges are processed once the original item is received.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery. Include photos and a brief description. We’ll work quickly to resolve the issue at no extra cost to you.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake. We recommend using a trackable shipping service.

8. Contact Us

If you have any questions about our return policy, feel free to reach out:

📧 Email: contact@yjyjgroup.com
📞 Phone: +852 65410659