Shipping Policy

Shipping Policy

At Yjyjgroup, we aim to deliver your order quickly, safely, and reliably. Please review our shipping policy below for details on shipping times, methods, and costs.

1. Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order has shipped, along with tracking information.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout and may vary depending on your location and the weight/size of your order.

Note: Delivery times are estimates and may vary due to external factors such as weather or customs delays.

3. Shipping Locations

We currently ship to:

• Domestic (within [HONG KONG])

• Selected international destinations

If your location is not supported, please contact us for a custom shipping quote.

4. Order Tracking

Once your order has shipped, a tracking number will be sent to your email. You can track the status of your shipment at any time using the link provided.

5. Delays & Lost Packages

While we strive to deliver on time, we are not responsible for shipping delays caused by carriers or customs. If your package is lost or significantly delayed, please contact us and we’ll assist you in filing a claim or reshipping your order when possible.

6. Customs, Duties & Taxes (for International Orders)

International shipments may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer and vary by country.

7. Incorrect Addresses

Please ensure your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect or incomplete addresses.

8. Contact Us

If you have any questions about shipping or need help with an order, reach out to us at:

📧 Email: contact@yjyjgroup.com
📞 Phone: +852 65410659